# CloudAurum

> Outcome-driven workflow consulting for small and mid-sized businesses (5-50 employees). We diagnose where operations are losing time, build the systems that recover it, and prove the result. The deliverable on every engagement is hours recovered, response times reduced, or manual touches eliminated — not technology adoption.

CloudAurum is the registered assumed name of Layered Media, LLC (Texas Secretary of State Assumed Name File Number 804680546, effective 2026-05-19). Operating remotely from Dallas-Fort Worth, Texas, USA. United States clients only.

## Services

- [Workflow Assessment](https://cloudaurum.com/services): $999 one-time. 45-minute structured Discovery Call on Google Meet, AI-powered analysis of the call transcript, custom report identifying 3-7 prioritized workflow opportunities, 4-day quick-start implementation plan, and a 30-minute Review Call. Refund-guaranteed to identify 5+ hours per week of recoverable time within 30 days of implementing recommendations.
- [Speed-to-Lead Agent](https://cloudaurum.com/services): $3,500 production build. The highest-ROI implementation CloudAurum delivers. Inbound leads from any channel (form, call, message, referral) trigger an AI agent that personalizes the response, qualifies the lead, and books the call. Most clients see lead response time collapse from hours to under 60 seconds within the first week.
- [Workflow Consolidation](https://cloudaurum.com/services): $5,500 implementation. Multi-system integration for businesses where the team is busy but disconnected tools are not pulling their weight. Includes operational audit, process redesign, automation build covering the highest-impact workflows (typically 5-10), integration layer connecting CRM/calendar/billing/communication, team training, and 30-day support window.
- [Custom engagements](https://cloudaurum.com/services): scoped per engagement for work that does not fit a productized tier. Includes multi-function process redesign, custom knowledge systems (trained AI knowledge bases on client content), and bespoke AI agent orchestration.

## Expansion tiers (custom engagements)

- [Automation Build](https://cloudaurum.com/services): $2,500 one-time. Single-scenario Make.com or Zapier workflow build for clients who know exactly what they want automated.
- [CRM Implementation](https://cloudaurum.com/services): $5,000 one-time. GoHighLevel setup with workflows, pipelines, and team training. Productized per industry.
- [Custom Skill Library](https://cloudaurum.com/services): $5,000 one-time. Productized prompts and AI skills for repeat workflows (proposals, email frameworks, onboarding scripts) that the client's team triggers on demand.
- [Full Implementation + Retainer](https://cloudaurum.com/services): $12,000-25,000 one-time + $1,500-3,000 per month retainer. Custom AI agent orchestration handling multiple integrated workflows end-to-end as a single intelligent system (intake, qualification, booking, follow-up, reporting). Monthly retainer covers ongoing tuning, monitoring, and vendor-change response.

## Implementation Maintenance Retainer (offered after engagement delivery)

Three-tier retainer offered to implementation clients at day 25 of the 30-day Post-Launch Support Buffer:

- Watch — $497 per month. For simple implementations (under $3,000, two integrations or fewer). 2 hours per month, light automated monitoring, monthly summary email.
- Tend — $997 per month. For moderate complexity ($3,001-$6,000). 5 hours per month, weekly automated health check, quarterly 30-minute review call, quarterly health report.
- Embed — $1,997 per month. For multi-system or non-tech-savvy operators ($6,001 and above). 10 hours per month, continuous proactive monitoring, monthly 1-hour strategy call, monthly written recommendations report.

Service Level Agreement: 1-business-day response time across all tiers (tier differentiation is on hours, monitoring depth, and strategy cadence — not response speed). Month-to-month, cancel any time, no off-boarding fee.

## About

- [About CloudAurum](https://cloudaurum.com/about): Founder Mark Laird (registered Texas business operator, SAG-AFTRA trained actor). Methodology rooted in a four-phase fulfillment framework (Discovery, Analysis, Build, Measure). Operating as the consulting branch of Layered Media, LLC.

## Contact

- [Start a Workflow Assessment](https://cloudaurum.com/contact): Stripe Payment Link for the $999 Workflow Assessment, then prospect lands on /welcome to schedule via embedded Calendly. (Soft-launch testimonial clients are routed to a Calendly-direct event with no payment, separately from the public funnel.)
- Email: hello@cloudaurum.com (general inquiries) or mark@cloudaurum.com (direct to founder)

## Methodology

CloudAurum delivers a four-phase fulfillment framework on every engagement:

1. Discovery — structured 45-minute call surfacing operational bottlenecks via five calibrated questions
2. Analysis — Claude AI-powered transcript analysis identifying 3-7 highest-impact opportunities
3. Build — fixed-scope deployment of the highest-ROI recommendation set
4. Measure — outcome verification against the engagement's specific time-recovery targets

The framework is universal across all client verticals; only the vertical-specific questions adapt.

## Industries served

Professional services (dental practices, legal practices, financial advisory firms, consulting firms), home services (HVAC, plumbing, roofing, electrical), commercial real estate, multi-location operators (franchises, regional chains, multi-office practices). All engagements run 100% remotely via Google Meet.

For dental, medical, legal, and financial advisory clients, CloudAurum signs a Pre-Call Confidentiality & Scope Notice via Dropbox Sign before any engagement begins. CloudAurum is not a HIPAA Business Associate and does not handle Protected Health Information as part of operational consulting engagements.

## Positioning

CloudAurum's value proposition is operational outcomes — hours recovered, response times reduced, manual touches eliminated — not technology adoption. AI and automation tools are used as instruments in service of operational diagnosis and recommendation, not as the product itself. AI is a method, not the value proposition.

## Brand

Pure wordmark identity: "CloudAurum" set in Cormorant Garamond Medium with the capital "A" of Aurum rendered in gold (#b08d57). Palette: parchment background (#f4f3f1), warm charcoal (#0e0d0b), gold accent (#b08d57). Typography: Cormorant Garamond (wordmark only), Instrument Serif (display headings), Inter (body text).

## Compliance and legal

- Privacy policy: https://cloudaurum.com/privacy
- Terms of service: https://cloudaurum.com/terms
- Entity: Layered Media, LLC (Texas), DBA CloudAurum (Texas SOS File Number 804680546)
- Professional Liability (E&O) insurance: pending bind via Hanover Insurance Company (NEXT Insurance, agent)